RHUBARB REPUBLIK

CUSTOMER SERVICE

RHUBARB REPUBLIK has a set of service standards in order to illustrate to their buyers what to expect in terms of the associated service. RHUBARB REPUBLIK is proud of the quality and efficiency of the service being provided and our people are delighted to assist you and your store in any way they can to make your ordering experience with RHUBARB REPUBLIK an enjoyable one.

PLACING AN ORDER
Placing an order with RHUBARB REPUBLIK can be done in three different ways. You can visit our showroom by an appointment, give us a ring or send us an e-mail and we will guide you in the best possible manner. Orders that are made before 13:00 are processed on the day they are received and orders made after 13:00 are processed before noon the day after. All orders are subject to payment clearance and stock availability with each brand associate. A short description of the process is listed below.

Visit
You can visit our showroom where we offer a streamlined visual and on-hand presence of all the brands we represent. The showrooms are situated with each sales branch and visits are only by an appointment.

Phone
Please call us on +354-778-4440 (please leave a message if the line is busy or if phoning outside office hours and we will contact you on the following business day). We will guide you through the process of the order and please make sure you have the product description at hand once placing the order.

E-mail
You may email your order anytime to: info@rhubarbrepublik.com. Please make sure that you have the product brochure, details and ordering sheet at hand when processing your order. To ensure your privacy, please do not send any credit card information via email. We will contact you for this information.

When placing an order, you undertake that any and all information given is accurate and complete. All orders are subject to acceptance and product availability. When placing an order at www.rhubarbrepublik.com, you will receive an email to acknowledge receipt of your order. However, your contract to purchase these items is not complete until we send you an e-mail notifying you that your order has been shipped. A separate email will be sent to you confirming that your order has been shipped.

Prices and availability of goods are subject to change without notice.

PAYMENT OPTIONS
Due to the nature of our business, the payment terms vary between the different brand associates. RHUBARB REPUBLIK accepts credit cards and bank statements as a guarantee measure following each order being processed. RHUBARB REPUBLIK will act as an advisory partner between the retailer and the brand associate in terms of arranging payments and payment terms.

DELIVERY TERMS
Orders that are made before 13:00 are processed on the day they are received and orders made after 13:00 are processed before noon the day after. All orders are subject to payment clearance and stock availability with each brand associate. Please allow for up to 10 working days for delivery to your address from the day you have placed your order and gained clearance on all issues in relations to the particular order. This does not apply to the pre-orders which are seasonal and will be delivered in each given period up on further discussion and special agreements.

The brand associates send all parcels with premium carriers-for the delivery service and each shipment is at the receivers account and cost. Please note that your signature will be required for all deliveries. Please contact us by phone or email to arrange an alternative delivery method and preferred carrier.

CANCELLING AN ORDER
Orders can be cancelled by emailing us. Please note that orders cannot be cancelled once goods have been dispatched, therefore goods must be returned based on our returns policy.

OUT OF STOCK ITEMS
RHUBARB REPUBLIK strives to maintain an up-to-date status on brand associates stock levels. Should an item show an out of stock sign, please allow 4 – 5 weeks for availability. Please note that some items are limited stock and therefore may not be repeated in a season.

For further stock information please send an email to info@rhubarbrepublik.com.

RETURN POLICY
RHUBARB REPUBLIK addresses every issue in terms of returns and refunds on the behalf of their Brand Associate. RHUBARB REPUBLIK will be an advisory partner in transactions related to the returns but please note that goods are ONLY returnable if the items are faulty or in an unsatisfactory condition. If that occurs please contact RHUBARB REPUBLIK immediately to arrange a replacement or refund from the relevant brand associate.

We recommend the usage of registered mail to send items back to either the brand associate or RHUBARB REPUBLIK as neither RHUBARB REPUBLIK nor the brand associate can accept liability for loss or damage in transit. RHUBARB REPUBLIK will arrange in cooperation with the brand associate that your original method of payment will be credited. Please contact RHUBARB REPUBLIK for information on the relevant brand associates return address at info@rhubarbrepublik.com.

PRIVACY & SECURITY
RHUBARB REPUBLIK is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your order, payment and registration information is processed with total confidentiality and in accordance with EU data protection directive.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

ADDITIONAL INFORMATION
If any matters related to this website, to RHUBARB REPUBLIK or to our brand associates arise, please contact our Service Centre by e-mail at info@rhubarbrepublik.com and we will get back to you with-in 3 working days. For urgent matters that need immediate response please call +354-778-4440.